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Shipping policy

Kindly ensure your shipping address is accurate, as we don’t allow amendments after your order number is generated.
Please contact Support@qiuxiangtea.com for further information and please provide your order details.

We try our best to prepare your orders and send them out as soon as we can but orders can only be shipped during working days and hours. We hope our beloved customers might note that 秋香茗茶 Qiu Xiang Tea does not represent courier companies, and as much as we hope for parcels to arrive on time, parcels can suffer delays beyond our control. However, please rest assured we're on your side and will help in any way we can. 

During peak periods, there may be some delay in shipping. Please bear with us as we could not fulfil the usual next-day delivery promise due to the large volume of orders, and other issues.

For more details or inquiries on shipping issues, please contact us at Support@qiuxiangtea.com.